One Missed Call.
Twelve Steps. Zero Effort.
Scroll down to follow a single missed call from the customer’s phone, through Ozzie, to the one text that lands on yours. Cyan cards are texts the customer receives, the amber card is the text you receive, and the small tags show which system Ozzie is talking to at each step.
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1
The call
Customer calls your business number
A virtual Australian number sits in front of your mobile and forwards every call straight to you. Nothing changes for the customer — they ring the number on your van.
Phone + SMS gateway · Twilio / MessageMedia -
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Decision
Answered within ~20 seconds?
Yes Normal call. Ozzie stays out of it. No Ozzie takes over ↓ -
2
Within a second
“No answer” webhook hits the Ozzie server
The phone system fires a message to Ozzie with the caller’s number, the time and the call status. Ozzie matches the number to your business and loads your profile.
Ozzie server -
3
SMS to customer · ~8 s after the call
Opening text sent from your number
Hi Mark — Mick’s Electrical here. Sorry we missed your call just now. What can we help with, and what suburb are you in? -
4
Customer replies
Text, or a photo of the problem
Hi, switchboard keeps tripping. We’re in North Lakes. Can someone come Wednesday?Every reply comes back to Ozzie as a message webhook. Photos are saved against the job.
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5
AI reply
Ozzie reads the whole thread and drafts the next message
It knows your trade, service area, the questions you’d ask, and hard rules it can’t break: never quote a price, never invent a time, escalate emergencies to you.
Conversation memory + AI model -
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Decision
Job, address and urgency all captured?
No Ask the next question and wait for the reply ↺ Yes Find a time ↓ -
6
Live calendar check
Ozzie reads your real availability
Working hours, existing jobs and travel buffers come straight from your calendar or job tool. Ozzie never makes a time up — it can only offer what came back.
Google Calendar · ServiceM8 · Tradify · Fergus -
7
SMS to customer
Two real slots offered
No worries, Mark. We’ve got real spots Wednesday 9:00am or 2:30pm. The $99 call-out comes off any repair — which works best?Wednesday 2:30 is good. -
8
Booking written
Job card created, photos attached
The slot goes into your diary as tentative, with the customer’s details, address, job notes and any photos on the card.
Calendar / job tool · create job · sync diary -
9
SMS to customer
$99 deposit link
Done — you’re booked for Wed 2:30pm. Here’s your secure $99 booking link. Mick will text when he’s on the way.Paid = confirmed. If the link isn’t paid before it times out, the slot is released so a tyre-kicker never blocks your diary.
Stripe / Square · paid webhook -
✓
SMS to you · the only thing you see
One summary text
HOT JOB BOOKED ✓
Mark · North Lakes
Switchboard tripping · photo attached
Wed 11 · 2:30pm–3:15pm
0412 882 456 · $99 deposit paid
Who, where, what, when. Nothing to open, nothing to chase.
The AI only writes the words. Availability always comes from the calendar query, and the booking, deposit and summary are written by the server — so Ozzie can’t promise a time you don’t have.
Want this on your number?
Book a free consult and we’ll map this flow for your trade.
One-off $147 setup. Works with ServiceM8, Tradify, Fergus or Google Calendar.